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Praval Technologies

Case study

Driving innovation for a global data centre leader

Transitioning from two separate service providers, we consolidated ServiceNow instances, standardised core ITSM processes and led phased legacy migrations across multiple geographies.

Lower operational complexity
30%Lower operational complexityFrom consolidating instances and standardising process
Higher system efficiency
25%Higher system efficiency
More knowledge sharing
50%More knowledge sharing
Greater engineering efficiency
30%Greater engineering efficiency

The engagement

The client was transitioning away from two separate service providers. We worked alongside their internal teams rather than around them, which is what made the consolidation survivable.

What we did

ITSM standardisation. ServiceNow instances consolidated and standardised processes established for Incident, Problem, Major Incident and Request Management. Operational complexity fell by 30% and overall system efficiency rose 25%.

Phased legacy migration. Rollouts led across multiple geographies for legacy data migration, owning the complete process from initiation through to handover to the delivery team.

Knowledge management. Documentation standards and best practice developed jointly, increasing knowledge sharing by 50% and making operations materially more transparent.

Advanced reporting. Custom dashboards and reports that gave leadership visibility and lifted engineering efficiency by 30%.

The handover mattered as much as the build. Transitioning from two providers is where estates usually break, and the standardisation is what stopped it.

Recognise any of this in your own estate?

Start with the problem rather than the technology, and we will tell you honestly whether it is ours to solve.