Digital Engineering
AI Agents & Automation
AI applied against a named bottleneck, with the baseline measured before the build, and the evaluation harness built alongside it.
We pick the bottleneck first and the model second. That ordering is the whole difference.
What we deliver
What AI agents & automation covers
Bottleneck assessment
We pick the bottleneck first and the model second. That ordering is the whole difference.
- Process and queue analysis
- Baseline measurement
- Feasibility and value case
Agents & automation
Production builds against the specific constraint, inside the platform estate we already support.
- Service deflection and assisted resolution
- Document extraction and validation
- Exception triage and routing
- Intelligent process automation
Copilot & n8n automation
Microsoft Copilot grounded in your own data and extended with actions, and n8n workflows that connect the systems an agent needs to act in.
- Microsoft 365 Copilot and Copilot Studio agents
- n8n workflow automation and integrations
- Grounding, permissions and governance
Evaluation & governance
If we cannot state today's handling time, deflection rate or error rate, we are not ready to start.
- Evaluation harness
- Human-in-the-loop design
- Model and data lineage
How we engage
Engagement models
- Bottleneck assessment and pilot
- Production build with evaluation harness
Related
Related work
3 of 3 shown
ServiceNow
ServiceNow ecosystems designed, implemented and operated as the enterprise system of action: strategy through managed platform services, with AI governed rather than assumed.
ServiceGenerative & Agentic AI
Generative and agentic AI systems: reasoning, tool-use and multi-agent orchestration wired into the platforms you already run, each with a baseline, guardrails and an evaluation harness.
ServiceAI & Machine Learning
Predictive, classification and computer-vision models built on your own data, each with a measured baseline and an honest read on where it breaks.
Questions
Common questions
- How do you know an AI build actually worked?
- We measure the baseline before we build. If we cannot state the current handling time, deflection rate or error rate, we are not ready to start.
Why Praval
How we work with you.
Industry expertise
Seasoned professionals with deep industry knowledge and hands-on experience driving digital acceleration across sectors.
Client-centric approach
We prioritise understanding your challenges, goals and culture, and deliver solutions tailored to them rather than to a template.
Proven methodologies
Industry-leading frameworks and best practice, giving a structured and repeatable route to the outcome you asked for.
Collaborative partnership
We work as an extension of your organisation: transparency and agility during the engagement, and a handoff that holds after it.
- 01
Initial consultation
We evaluate your current systems and identify where the value is.
- 02
Customized plan
We design a solution scoped to your business, not to a template.
- 03
Design & development
We build and transition with minimal disruption to live operations.
- 04
Monitoring & support
Continuous oversight and support keep the estate healthy afterwards.